Privacy Policy

Privacy Policy – Evolve Dental Education

1. Our Commitment to Your Privacy

At Evolve Dental Education Pty Ltd, we value and respect the privacy of every individual who interacts with our organisation and website.
We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy outlines how we collect, use, store, and disclose your personal information, and explains your rights in managing it.

This policy may be updated from time to time to reflect changes in our practices or legal requirements. The most recent version will always be available on our website and takes effect immediately upon publication.

2. Definitions

Evolve Dental Education, we, us, or our refers to Evolve Dental Education Pty Ltd and any authorised representatives or personnel delivering education services on our behalf.

You or your refers to individuals participating in our courses, events, webinars, or interacting with our website or services.

Personal information means information or opinions that identify, or could reasonably identify, an individual, as defined under the Privacy Act 1988 (Cth).

3. Collection of Information

3.1 What We Collect

We collect only the information necessary to provide and improve our educational services. This may include:

• Your name, address, phone number, and email

• Date of birth and demographic details

• Professional and qualification details (e.g. AHPRA registration number, occupation)

• Organisation or employer name

• Payment and billing information (including transaction details through Stripe or bank transfer)

• Attendance and course participation records

• Feedback and survey responses

• Communication history (emails, messages, or forms submitted to us)

• Website usage data such as IP address, browser type, device information, and pages visited (via Google Analytics and Microsoft Clarity)

We do not collect or store sensitive health or clinical information as we do not provide dental treatment or healthcare services.

3.2 How We Collect It

We may collect information directly from you or automatically through our website. This may occur when you:

• Register or enrol for a course

• Make a payment via Stripe or bank transfer

• Contact us via email, phone, or website form

• Subscribe to our mailing list or newsletter

• Provide feedback or participate in surveys

• Visit our website (data automatically collected through analytics and cookies)

3.3 Dealing with Us Anonymously

You may choose to remain anonymous or use a pseudonym when dealing with us, unless it is impracticable for us to do so (e.g. when processing course registrations or payments).

4. Use and Disclosure of Information

4.1 Primary Use

We collect and use personal information to:

• Manage course registrations and enrolments

• Process payments and issue receipts

• Provide course details, updates, and certificates of completion

• Communicate about upcoming programs, webinars, or related events

• Improve our website, content, and user experience

• Maintain accurate business and compliance records

• Comply with legal and regulatory obligations

4.2 Disclosure to Third Parties

We may share personal information with trusted third parties that assist us in operating our business, such as:

• Stripe (payment processing)

• Website hosting providers

• Email and marketing platforms (for course communication and updates)

• Analytics providers (Google Analytics and Microsoft Clarity)

• Professional accreditation or regulatory bodies, where relevant

• Legal, financial, or IT consultants assisting us in business operations

We ensure that these third parties only use your information for authorised purposes and maintain privacy standards consistent with Australian privacy law.

We do not sell or rent your personal information to third parties.

5. Website Analytics, Cookies, and Tracking

Our website uses cookies and analytics tools to improve user experience and understand visitor behaviour.

• Google Analytics collects aggregated data about how visitors use our website, such as page views and time spent on site. Google may process this information on servers located overseas.
  Learn more at: https://policies.google.com/technologies/partner-sites

• Microsoft Clarity records anonymised session interactions (e.g. mouse clicks, scrolling, and heatmaps) to help us improve website usability.
  Learn more at: https://privacy.microsoft.com/en-us/privacystatement

You can control or disable cookies through your browser settings. Some site features may not function properly if cookies are disabled.

6. Direct Marketing

We may use your contact details to send you course updates, newsletters, or promotional offers.
You can opt out of these communications at any time by selecting “unsubscribe” in our emails or contacting us directly.

We will never sell or share your details for unrelated marketing purposes.

7. Data Security and Retention

We take all reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure.

• Digital information is stored in secure, password-protected systems with encrypted connections.

• Access is restricted to authorised personnel who require it for business purposes.

• Staff are trained in privacy obligations and confidentiality requirements.

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law.
After this time, information may be securely deleted or de-identified.

8. Overseas Disclosure

Some third-party service providers (e.g. Stripe, Google, Microsoft) may store or process data on servers located overseas.
We take reasonable steps to ensure any overseas data handling complies with the Australian Privacy Principles and provides adequate protection of your personal information.

9. Accessing or Updating Your Information

You have the right to access or request correction of the personal information we hold about you.
Requests should be made in writing to the contact details below, and we may need to verify your identity before providing access.

We aim to respond to all requests within 30 days. If we cannot grant access, we will provide written reasons for our decision.

10. Complaints and Enquiries

We take privacy concerns seriously.
If you have any questions or wish to make a complaint about how your information has been handled, please contact our Privacy Officer:

Privacy – Evolve Dental Education
Email: Evolvedentaled@gmail.com
Mailing address: 33 Bromfield St, Colac VIC 3250

We will acknowledge your enquiry or complaint promptly and aim to resolve it within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

16. Review and Updates

This Privacy Policy is reviewed regularly and may be updated as needed to reflect changes in laws, technology, or clinic operations. The version on our website is the most current.